Business can be easy to come by during the holiday season, but it can be another matter entirely after the holidays are over. But thankfully with some time, effort and planning you can keep your customers engaged throughout the entire year. The best way to achieve this goal is by building up your customer service platform. Moving into and past the dog days of January, customer service becomes more and more important. Luckily, One area that text messaging systems really excel in, is in customer service. Texts are incredibly versatile and when it comes to response rates there’s nothing better. Here we will take a look at a number of ways you can use texts to step up your customer service game.
Surveys And Polls
Using one or both of these will help to increase the engagement between you and your customers. Being able to directly ask for opinions on your products and services is a valuable commodity. Not only will it provide you with data to improve your company but it will also let your customer’s know that you value their opinion, which will increase their engagement with your company. It’s important to note that while drawing up these questionnaires, you should keep them short and to the point. This will prevent them from becoming a nuisance to the recipients and it will also increase the number of responses you receive.
Automatic Service Check-Ins
These are routines you can set up which will automatically request feedback from a customer via text after they have purchased an item or service from your company. You can use these check-ins to gather feedback and make sure your customers are always satisfied. It will let the recipient know that you’re thinking of them and if there’s a problem you will be in a great position to quickly address it.
At its best, customer service is a great tool for fostering relationships. And by employing these methods you’re sure to build loyalty and improve customer retention. So if you’re ready to get started to feel free to contact us.